At our site, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer an easy and customer friendly return policy. Please read the following guidelines carefully to understand our returns process:
a. Products must be returned within 7 days of delivery.
b. Items must be in original condition, unused and in their original packaging.
c. For example, certain products may not be eligible for return due to hygiene or safety reasons. Please refer to the product page for specific details.
a. Contacting Customer Support: Before initiating a return, please contact our customer support team and let them know about your return request. You can contact us.
b. Provide order details: When contacting customer support, please provide your order number and a detailed description of the reason for the return. This information will help us process your return quickly and efficiently.
c. Return Merchandise Authorization: Once your return request has been approved, we will provide you with a Return Merchandise Authorization number and instructions on how to proceed.
d. Packaging Items: Carefully package the item you wish to return, making sure it is securely packed and protected to prevent damage during shipping. Indicate the return authorization number on the package.
e. Return Shipping: You are responsible for return shipping, unless the return is due to our error (for example, shipping the wrong item or a defective product). We recommend using a trackable shipping method to ensure the safe return of items.
F. Refund or Exchange: Once the returned item has been received and inspected, we will process your refund or exchange at your request. Refunds will be made to the original method of payment used for purchase.
a. Once we receive the returned item, please allow 15 days for our team to inspect the product and process the refund.
b. Refunds will be made to the original method of payment used for purchase. Depending on your bank or payment provider, the time it takes for the refund to appear in your account may vary.
a. Certain products may not be returnable due to their nature or hygienic reasons.
b. Products that have been personalized or customized just for you may also be non-returnable unless there is a manufacturing defect or error on our part.
Damaged or defective items:
a. If you receive a damaged or defective item, please contact our customer support team immediately with photo evidence. We will arrange for a replacement or refund based on product availability and your preference.
Please note that our returns policy is subject to change without notice. It is recommended to check our return policy at the time of purchase.
If you have any questions about our return policy or need further clarification, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction.